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5

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Terrible customer care

I would like to let everyone know about the outrageous customer care provided by the landlady. After booking the apartment and receiving the confirmation, I contacted her to double-check that everything was on track. To my surprise I learnt that the booked apartment was no longer available for the dates of my stay. The landlady didn't even care to let me know this. She just cancelled my booking as if it never existed. What kind of service is that? She obviously has no idea of how to do business. Foreign guests arrive in Minsk and realize they have no place to stay because the landlady might have found how to get a better deal on her apartment. I will never deal with this landlady any more and if you expect good customer service, stay away from her as well.

Natalia, 09.07.2012, 12:10
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